Betting Rules

1. General betting conditions

Robocat Casino offers betting products subject to the availability of the relevant market, event, game or promotion. These rules apply to bets placed through the website or any other approved channel made available to eligible customers. Additional rules may apply to a particular sport, competition, market, game type or promotion. Where a specific rule conflicts with a general rule, the specific rule will generally apply to that market or product.

Players must be legally permitted to participate in online gambling in their location and must provide accurate, current information when opening and using an account. Accounts are intended for the individual who registered them. A player must not allow another person to use their account, place bets on their behalf without authorisation, or attempt to conceal the identity of the person placing a wager.

Robocat Casino may apply identity, age, payment and account checks before accepting bets, processing transactions or allowing withdrawals. Players may be asked to provide information or documents for verification, security, fraud prevention or legal compliance. If requested information is not supplied, or cannot be verified, access to some services may be restricted while the matter is reviewed.

• You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in Australia.
• You are responsible for keeping your account login details secure and for notifying the operator if you suspect unauthorised access.
• You should check your bet slip carefully before confirming a wager, including the selection, stake, odds, market and any requested options.
• A bet is not considered placed until it has been accepted and recorded by the betting system.
• Displayed information may be updated, corrected or withdrawn if it contains an obvious error or is affected by a technical issue.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.

A player should not place a wager if they are unsure of the market, settlement method or applicable conditions. If a rule is unclear, seek clarification before betting. Continuing to use a betting service after a rule or market condition has been made available may be treated as acceptance of that information.

3. Results, settlement and errors

Bets are settled using the official result or source considered appropriate for the relevant market. The result used may include the official outcome, final score, published statistics or another recognised source. A result is normally settled when it is available and sufficiently confirmed, but settlement may be corrected if an official result is later amended in accordance with the applicable rules.

Unless a market rule says otherwise, a result determined on the field, court, track or other official venue will generally apply even if a later appeal, disciplinary decision or administrative change affects the outcome. The rules for each market may explain how postponements, abandoned events, extra time, penalties, dead heats, disqualifications and other unusual circumstances are treated.

• If an event is cancelled, abandoned or postponed, the relevant market may be voided or settled under its specific event rules.
• If a competitor, team or participant does not take part, the market may be void or may be settled using a non-runner rule, depending on the product.
• If a market is offered on an incorrect participant, fixture, date or event, it may be reviewed and corrected or declared void.
• If an obvious pricing, display or settlement error occurs, the affected bet may be corrected or voided in line with the applicable rules.
• If a technical failure affects the recording or processing of a wager, the transaction may be investigated before a final decision is made.

An obvious error can include an incorrect price, an incorrect selection, a duplicated market, a misidentified event, a clearly incorrect result or another material system or display mistake. Where an error is identified, Robocat Casino may take reasonable steps to restore the position that would have applied had the error not occurred. This may include voiding the wager, correcting the price or correcting the settlement.

Settlement information should be checked in the player account. A balance adjustment does not necessarily mean that a settlement is final if an event, result or technical issue remains under review. Players must not attempt to withdraw or use funds credited in error. Amounts credited incorrectly may be reversed, subject to applicable law and the account terms.

Disputes and reviews

If a player believes a bet has been accepted, settled or displayed incorrectly, they should raise the issue promptly through the available customer support channel and provide the relevant bet reference, event details and a clear description of the concern. Reviews may require account records, transaction information, system logs, market rules and official results. A decision will be made using the available evidence and the rules that applied when the wager was placed.