Privacy Policy

How and why information is used

Personal information is used for purposes connected with providing, securing and improving the website. We seek to use information in a fair and reasonable way and to limit its use to relevant purposes. Depending on the circumstances, we may use information to:

• Open, maintain and administer player accounts.
• Process account activity, payments, withdrawals and other requested services.
• Confirm identity, age, account ownership and eligibility to use particular services.
• Carry out verification, anti-fraud, anti-money laundering and security checks.
• Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• Provide customer support, respond to enquiries and resolve complaints or disputes.
• Send service messages about accounts, security, changes to terms or important operational matters.
• Send marketing communications where permitted and where the relevant preferences or consent apply.
• Understand website usage, improve features, test performance and maintain technical systems.
• Meet legal, regulatory, taxation, auditing, reporting and record-keeping obligations.
• Protect the rights, property, safety and security of Robocat Casino, its users and other relevant parties.

We may use automated tools or checks to identify unusual activity, security risks or information that requires review. Where a decision has a significant effect on an account, appropriate checks or human review may be applied where required. You may be asked to provide additional information if existing details are incomplete, inconsistent or no longer current.

Sharing information

Information may be shared with service providers that help operate the website, process payments, provide technology, host systems, support verification, prevent fraud, deliver communications or perform professional and administrative services. These providers should only use information for relevant services or as otherwise permitted.

Information may also be disclosed where necessary to protect users and the website, respond to lawful requests, investigate suspected wrongdoing, enforce applicable terms, deal with disputes, or meet legal and regulatory obligations. If services or business operations change, information may be transferred as part of that change, subject to appropriate privacy protections. We do not sell personal information as a general business practice.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise your data rights or ask a privacy question, contact support@robocatcasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account information or identity documents. This helps protect personal information from unauthorised disclosure.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for information to be deleted where it is no longer required and there is no overriding legal or legitimate reason to keep it.
• Marketing withdrawal: withdraw consent or opt out of promotional communications by following an unsubscribe instruction or contacting support@robocatcasino.best.

A request may not always be completed immediately or in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. We will explain any relevant limitation where appropriate. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal, and it does not stop essential service or security messages.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The latest version will be made available on the website. If changes are important, additional notice may be provided where appropriate. You should review this page periodically so you understand how information may be handled.

If you continue to use the website after an updated policy is published, that use will be subject to the updated policy. If you do not agree with the way information is handled, you should stop using the website and contact support about any available account or privacy request.