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Robocat Casino Terms & Conditions
These terms and conditions explain the rules that apply when you visit or use Robocat Casino. Please read them carefully before creating an account, depositing funds or playing games. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules shown on the relevant page.
Robocat Casino holds a gaming licence from the Gaming Board of Anjouan under Anjouan Licensing Services Inc (ALSI). The site uses SSL encryption and audits its games for fairness.
1. General terms and acceptance
These terms apply to your use of the Robocat Casino website, account services, games, payment facilities, promotions and other features made available through the site. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.
The operator may update these terms from time to time to reflect changes to the website, applicable requirements, security practices or the services offered. The latest version will be made available on the website. Changes will apply from the date they are published, unless a different effective date is stated. You should review this page regularly. Continuing to use Robocat Casino after an update means that you accept the revised terms.
Additional rules may apply to particular games, competitions, promotions, bonuses or payment methods. Those rules will be displayed with the relevant offer or service and form part of these terms. If there is an inconsistency, the specific rules may apply to the relevant activity.
Eligibility
You must be legally entitled to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether online gambling is permitted where you live. Robocat Casino may restrict access to people in certain locations or where access cannot be lawfully provided.
You must not use the website if you are self-excluded, subject to a gambling restriction that prevents participation, or otherwise unable to use gambling services lawfully. The operator may refuse an account or restrict access where it considers this necessary for legal, security, regulatory or responsible gambling reasons.
2. Accounts and player responsibilities
You may need to create an account to access some or all services. The information you provide must be accurate, complete and kept up to date. You must not create an account using another person’s identity, provide misleading information or allow another person to use your account.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Choose a strong password, do not share it and notify the operator promptly if you believe your account has been accessed without permission. You should also use appropriate security measures on your own devices and networks.
Only one account may be permitted for each player unless the operator expressly agrees otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed. If an account is created or used in breach of these terms, any affected transactions, promotional benefits or game activity may be reviewed in accordance with applicable requirements.
Identity and verification checks
Robocat Casino may ask you to provide information or documents to verify your identity, age, location, payment method or source of funds. These checks may take place before or after account access, deposits, withdrawals or particular transactions. You must provide information that is genuine, current and suitable for verification.
An account or transaction may be placed on hold while checks are completed. The operator may limit, suspend or close an account where information cannot be verified, where there is a suspected breach of these terms, or where action is required for legal, security, fraud prevention or responsible gambling reasons.
Prohibited conduct
- Using the website for unlawful activity, fraud, money laundering or any other improper purpose.
- Using software, devices, scripts, bots or methods designed to interfere with games, account systems or website security.
- Attempting to exploit an error, technical fault, pricing issue or incomplete information.
- Using a payment method that belongs to another person without appropriate authorisation.
- Trying to bypass location, age, identity, self-exclusion or other access controls.
- Harassing staff, other players or service providers, or submitting false or abusive information.
3. Deposits, withdrawals and gameplay
Deposits must be made using a payment method that you are authorised to use. You should check the available payment options, any minimum or maximum amounts and any instructions shown at the time of the transaction. A deposit is intended for participation in the available services and must not be made with funds that you cannot afford to lose.
Your bank, payment provider or other financial institution may charge fees or apply its own terms. Robocat Casino is not responsible for delays, reversals, conversion costs or charges imposed by an external provider. Transactions may also be subject to security, compliance and verification checks.
Withdrawal requests may be subject to account verification and other applicable checks. You may be asked to use an approved payment method or follow particular instructions. Processing times can vary according to the method used, the information supplied, operational checks and the requirements of external providers. The relevant transaction information shown on the website will apply.
You are responsible for checking transaction details before confirming them. If you notice an error, unauthorised activity or unexpected transaction, contact the operator through the support options available on the website as soon as possible. The operator may correct obvious errors, reverse invalid transactions or take other appropriate action.
Games and results
Game rules, betting options, minimums, maximums and other conditions may differ between games. You should read the information displayed for a game before playing. Results are determined by the applicable game system and recorded in the operator’s systems. Subject to any permitted review, the recorded result will generally be treated as final.
If a game is interrupted because of a technical fault, connection issue or other system problem, the operator may investigate the event and take reasonable steps to restore or settle the affected activity. A technical error may result in a transaction or result being cancelled or corrected where appropriate.
4. Promotions, privacy and responsible gambling
Promotions and bonuses
Promotions, bonuses, rewards and competitions are available only where expressly offered and may be subject to separate terms. Those terms may include eligibility criteria, qualifying transactions, game restrictions, expiry periods, wagering requirements, withdrawal conditions and other limitations. You should read the applicable offer terms before participating.
The operator may amend, suspend or withdraw a promotion where permitted, including where an offer has been displayed incorrectly, is affected by a technical issue or is being used contrary to its terms. A promotion must not be used in a way that is fraudulent, abusive or intended to manipulate the offer. Promotional rewards may be removed if the relevant conditions are not met.
Privacy and communications
Personal information is handled in accordance with the Robocat Casino Privacy Policy. Information may be collected and used to provide services, maintain accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy for further information about data handling and your available choices.
You agree to receive service-related communications where necessary for account administration, security, transactions or important changes. Marketing communications will be handled in accordance with applicable requirements and any preferences or choices available to you.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for everyday expenses. Avoid gambling when upset, under the influence of alcohol or drugs, or when it may affect your responsibilities.
- Set deposit, spending or session limits where these tools are available.
- Use time-out or self-exclusion options if you need a break from gambling.
- Do not chase losses or increase stakes to try to recover money.
- Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
- Contact the support options shown on the website if you need help using responsible gambling tools.
5. Website access, liability and account closure
The website may be changed, interrupted, suspended or withdrawn without notice where necessary for maintenance, security, technical reasons, legal requirements or operational decisions. While reasonable care may be taken, uninterrupted availability and error-free operation cannot be guaranteed. You are responsible for having a suitable device, internet connection and software.
Website content is provided for general information and may change. You should not rely on displayed information where it is incomplete, outdated or affected by a technical error. Links to third-party websites or services may be provided for convenience. The operator does not control every third-party service and you should review its terms and privacy information separately.
To the extent permitted by law, Robocat Casino is not responsible for loss caused by your failure to follow these terms, your misuse of the website, events outside reasonable control, interruptions to communications or services provided by third parties. Nothing in these terms excludes, restricts or modifies any right or protection that cannot lawfully be excluded, restricted or modified under applicable Australian law.
Suspension and closure
You may stop using the website or request account closure through the support options made available on the site. The operator may suspend or close an account where required for compliance, security, responsible gambling, fraud prevention, technical or operational reasons, or where these terms may have been breached.
Closing an account does not remove obligations that arose before closure. Any remaining balance, pending transaction or unresolved matter may be reviewed and handled in accordance with applicable requirements and the information available at the time. You must not open a new account to avoid a restriction, closure, self-exclusion or other account measure.
Governing information
These terms are intended for players in Australia and are subject to applicable Australian laws and requirements. Any dispute should first be raised through the support process available on the website so that it can be reviewed. Nothing in these terms limits any complaint, dispute or consumer rights available to you under applicable law.
If you have a question about these terms, an account restriction, a transaction or responsible gambling tools, please use the current contact or support options published on the Robocat Casino website. Do not rely on unofficial contact details or information provided by third parties.